SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onlinebuyshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebuyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived as agreed delivery was super fast.
The order is satisfied, the quality, surprisingly, worthy.
The quality is excellent
fast delivery, everything is as described. would recommend.
They are tough and very useful for a lot of exercises, plus it comes with a guide and besides that there are plenty of videos on YouTube with different workouts
Set is complete and there are also instructions and tips to start your work out. It looks good
It came in one piece, corresponds to the description, the quality at first glance is good. I recommend the store!
Everything looks good and just as described. Seems strong.
Excellent everything. Communication, shipping and product
Super satisfied with the quality of the product... recommend 100%.
Order 19.06 and received in Canary Islands on 10.07 It puts 17 units, and must be that it counts the bags it comes in (or the instructions) because really, gums and fasteners, 15 come. I'll put in additional comments when I start using them.
Неплохо, 3 недели доставка. Как будет в использовании время покажет
All products came as presented in the sales image. It should be noted that delivery despite this pandemic is very effective, it's very useful for home training. Thank you very much it was worth the wait of two months and two weeks!
It looks good for now. Super fast and well packed, I'll comment more when I try
Close very fast in three or four days I haven't tried it but the look is great thank you store it I recommend
As described.
I am very satisfied with the product, rubber are super and good quality and shipment very fast
I got here today the product looks like good but I'm missing a piece if the store me I could send it
The product is good. Shipping from China to Novorossiysk took 10 days. The quality seems normal, but there is a feeling that the harnesses can break. Time will show. I'll add the review a little later.
I bought a set of a minimum kit. Quality. normal. But the price is high for this set. It is difficult to get used to this price increase, but it will be even worse. Product and shop recommend. Delivery fast-20 days to Belgorod.
Product describes what the store offers great product like quality
All like in the description.
Good quality as picture. Belt width 5 cm, thickness approx 1-2mm. Stretch well
Thanks got it! Works well
The store sent the parcel very quickly. Kind of good.
Excellent product. I really like it. Gym in a small handbag!!!
I bought myself and as a gift. Very good kit.
Excellent set, everything came with the speed of light, packed, all whole. Thank you store
Everything matches.
Delivery fast, store well done!
I am really happy with this! I've already used it for one day and everything is strong and well put together. The two carry bags are going to make it easy to travel with as well. Fast shipping - well below the expected timeline. Thank you store!
In general, the product is satisfied.
I have received the order in good condition. I appreciate the quick delivery made
All perfect, excellent packaging very good bag to carry the whole, material good, timely shipment
Rubber is very good. I recommend ordering. Sportsmaster is much more expensive.
Cool set! All as in the photo! In the set there is still a large and small bag. In Minsk came for 3 weeks!
The goods are in appearance quality. Delivery was 26 days to Minsk.
Very good product. Store fast delivery, I recommend too :)
It arrive at the expected date and as specified by the store
the bands were all there, and not only was the bag compact, making it ideal for travel, but they also did exactly what they purported to do. Provide excellent muscle training.