We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
2 Nov 2018 05:12
Good product.. Thanks
29 Oct 2018 08:52
26 Oct 2018 16:12
Superb quality and took bought 5 pairs for friends and family
25 Oct 2018 01:46
24 Oct 2018 13:27
Todo nicely, excellent shoes, very fast shipping, is the second time you buy to is you store.
14 Oct 2018 07:38
Second time I ordered, good quality and comfortable
11 Oct 2018 02:22
Product good and excellent attractive design
10 Oct 2018 03:06
Very good product this is my second one and will definitely buy more
8 Oct 2018 13:24
As normal. Take 8.5, 42, too small!
8 Oct 2018 00:29
Everything is fine. Your size 42. The Manufacturer would suggest to heel by Russian did. Higher. AND do good goods and the store.
6 Oct 2018 05:55
My 2nd purchase, solid as always
5 Oct 2018 10:30
Good size and good quality, to see time.
5 Oct 2018 06:02
Excellent product. Thank You
3 Oct 2018 11:59
3 Oct 2018 10:10
The order took a while to get But still well within the set time, second time I ask these shoes. They are very comfortable and light. Breathable. Exactly as they are described by the store. Size perfect. Recommend seller. I didn't get any problem.
2 Oct 2018 08:13
I liked! Arrived in 19 days, very fast for Brazil standards. Light, beautiful, confortable. There are more confortable shoes on market but this one worth the price. It is not so breathable as it tells, but no problem. It feels a little bit odd on the heel, no problem. For thos who wear 40 (Brazil) choose 8.5. I recommend for sure.
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