We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (13)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
16 Oct 2018 05:58
Sooo long shipping, given the track is not correct, a dispute, but for three days before the dispute still delivered. Quality standards, approached the size!
15 Oct 2018 19:48
I love it!
14 Oct 2018 15:33
the order arrived before what was agreed with the store and the product is very beautiful color I recommend this seller and soon I will make more purchases I will give five stars I will make more purchases to this seller because he is responsible and complies with the agreements I recommend and I'm happy
6 Oct 2018 22:17
Looks like a tough quality, bit heavy than expected though. It is true to size, so don’t take a bigger or smaller size. I usually wear a tight size 12/46 so i thought 12.5/47 is fine since a strap at the back can be adjusted but unfortunately it is not enough to fit or tight it right. So looking to sell it and order an 11.5/46 instead.
5 Oct 2018 03:41
3 Oct 2018 22:20
2 Oct 2018 11:45
Like this shop; answer everything with love so much??
18 Sep 2018 23:01
Good shoes, thank you
17 Sep 2018 18:14
Like others attention and affection for me the store owner, always answered and the product you bought is first quality. Thank you!!
17 Sep 2018 11:44
Good Cros. Chart does not: On my foot 28,5 cm selected size was too big, need the size smaller… But by подтягивающейся heel is not very critical…
11 Sep 2018 04:19
9 Sep 2018 06:30
Good shoes, but in Zade is negative, горбик, which creates a discomfort. Seller, during an argument, said that all the. We have is considered to be a marriage, and no one is sew. Thought her husband, but now will look for something else.
5 Sep 2018 08:18
Recommend very Good
3 Sep 2018 05:02
It’s a little heavy and not necessarily light for a treak. Hopefully the will last for a few months and in all conditions.
31 Aug 2018 01:14
my size 45 eu, ordered 46 eu, a little bit big
29 Aug 2018 08:31
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