SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onlinebuyshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebuyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came whole, delivery fast, convenient piece, we will try
I'm happy with it.
ok
It's fast and device excellent. thank you
very sturdy love it
Really fast delivery! Good quality!
Very fast delivery. good quality.
Goods received, all norms!
Description corresponds.
It is indeed somewhat strong set but you get accustomed tuned.
The quality is all on the nozzles. Expensive for fgni. But the spring inside a strong exercise can go a month. The elastic band is attached for a large person the length is small
I arrive very fast and perfect, as in the photo.
All perfect. Fast shipping and good product.
Delivery to Israel 10 days!!! The goods are well packed, all as in the description
An excellent simulator for those who like to lie on the couch. Well pump the hips.
Fast shipping. Got it in 2 weeks!
좋아여!!
Taki sam ja na zdjęciu ale cwiczas wyślizguje się ale polecam
Товар соответстует картинке и описанию.Даже можно сидя перед телевизоров заниматся. Через несколько минут вы почувствуете как мышцы работают
Perfect!!
Packing is normal package. Quality is good. Force compression 10 kg.
Good, durable, soft. Thank you store
Great product A++
Packed in a normal package, everything is intact. The simulator itself is qualitatively made. I think enough for a long time. It is good for them to work on the inner part of the thigh and hands. I recommend the product and the store.
As advertised. Very fast delivery. Thank you.
Fast. The product is as photos. Thanks
Packed in simple package :) in fact has not experienced, but it is rather tight, guess should work OK.
Thank you everything corresponds to the description of delivery fast, everyone is happy!!!! Recommend store 5 +!
Got it. Thank you. Don't creak. In action just like the one that was bought earlier here in the local store, 2 times more expensive. Happy. Thank you.
Very good!