SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of onlinebuyshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebuyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Product and Good Service
The goods came in whole, to the touch very high quality, in fact everything suits me, came quickly, recommend the store :)
Thank you, the simulator arrived whole, neatly packed, convenient for hands, adjustable. good luck in working with you!
Good thing
Very good simulator, I like it!
All good
Fast delivery
I received the package quickly the product is as indicated
Good item, good quality, fast delivery
Good store, the order arrived quickly as it was immediately processed to my country. The product meets my expectations.
Everything corresponds to the description.
All good thanks to the store
I like it very much!!!
The force is not too strong when bending
Resistance is not so high, for an advanced user. But it's fine, and comfort is good
Cool simulator
Top-quality, fast delivery
The product corresponds to the description. Good quality. This product fits the description. Good quality.
The product is excellent quality good everything works came very quickly.
Good product, optimal effort.
Not adjustable!
Everything is fine, quality hood, delivery 20 days to the volgograd region.
Good expander. Wife after fracture develops a brush, she likes
Normal device, with moderate effort
Quality thing, I recommend!
Package came
The goods arrived very quickly. Quality is super. Thanks to the store.
Fast delivery, good quality instrument fitness and rehabilitation.... Recommend
Came quickly, excellent quality, convenient, its function performs. Excellent packaging, everything suits. Recommend store
Nice price, and good product
The product is wonderful, it came very quickly, the store is kind, it feels like muscles are strained, which is usually not involved, I recommend to buy
Quality thing, you can buy.
Excellent simulator (expander) for the forearm. thank you!
The goods are cool. All quality.